Privacy Policy (English)
Effective Date: 01-01-2025
At KalyCare, we prioritize the privacy of our users. This Privacy Policy outlines how we collect, use, store, and share your data. We are committed to complying with applicable privacy laws, including GDPR, HIPAA, and other relevant regulations.
1. Information We Collect
We collect data to enhance the quality and functionality of our services. The categories of data include:
1.1 Personal Information
• Full name, email address, phone number, date of birth, gender, and nationality.
• Government-issued identification (e.g., passport, ID cards) for verification.
1.2 Health Information
• Medical records, treatment history, allergies, prescriptions, lab results, and diagnostic imaging data.
1.3 Technical and Usage Data
• IP addresses, browser types, access times, and pages viewed.
• Device identifiers and operating systems used for accessing our platform.
1.4 Payment Information
• Credit/debit card details (processed through secure third-party payment processors).
• Billing addresses and transaction records.
1.5 Cookies and Tracking Technologies
• Cookies to track usage patterns, analyze traffic, and personalize your experience.
• Third-party analytics tools like Google Analytics and Meta Pixel for performance monitoring.
2. How We Use Your Information
We use the data collected for:
2.1 Service Optimization
• Delivering healthcare consultations, reminders, and personalized recommendations.
• Enabling secure communication between patients and healthcare providers.
2.2 Marketing and Analytics
• Sending newsletters, offers, and health tips (only with your consent).
• Monitoring user behavior to improve platform performance.
2.3 Compliance and Legal Obligations
• Responding to legal requests, enforcing platform policies, and meeting regulatory requirements.
2.4 Research and Development
• Using de-identified data for research, surveys, and product enhancements.
3. Sharing Your Information
We share your data only in the following circumstances:
3.1 With Healthcare Providers
• Sharing relevant medical history for consultations or treatment plans.
3.2 With Third-party Service Providers
• Payment gateways, cloud storage, analytics providers, and IT support services.
3.3 For Legal Obligations
• Complying with court orders, regulatory authorities, or public health requirements.
3.4 SMS/Text Messaging Terms
• By opting in to receive SMS/text messages from KalyCare, you agree to the following:
• Message Purpose:You may receive messages related to your healthcare services, including appointment confirmations, reminders, prescription updates, lab/test notifications, and service-related alerts.
• Message Frequency: Message frequency will vary depending on your activity, typically 1–4 messages per week.
• Message & Data Rates: Standard message and data rates may apply. Please check with your mobile carrier for details.
• Opt-Out: Standard message and data rates may apply. Please check with your mobile carrier for details.
• Help: For assistance, reply HELP or contact us at [support@kalycare.com] or call [+372 5555 1234].
• Carrier Liability: Mobile carriers are not responsible for delayed or undelivered messages.
4. Data Storage and Security
4.1 Retention
• We retain data only for as long as necessary to provide services or as required by law.
4.2 Security Measures
• End-to-end encryption for sensitive data.
• Regular audits to ensure compliance with industry security standards.
5. User Rights
5.1 Access and Portability
• Request access to your personal data or download it in a machine-readable format.
5.2 Rectification and Deletion
• Correct inaccurate data or request its deletion (subject to legal constraints).
5.3 Opt-Out Options
• Withdraw consent for data processing or unsubscribe from marketing communications.
6. Cookies and Tracking Technologies
6.1 Cookie Types
• Essential Cookies: Required for basic platform functionality.
• Analytics Cookies: Measure site performance and usage trends.
• Advertising Cookies: Deliver targeted ads based on your preferences.
6.2 Managing Cookies
• Disable cookies via browser settings or opt-out of specific trackers through [Cookie Preferences].
7. International Data Transfers
Your data may be transferred to servers outside your home country. We ensure that adequate safeguards, such as Standard Contractual Clauses (SCCs), are in place.
8. Changes to this Policy
We may update this policy to reflect changes in legal or operational requirements. Updates will be communicated via email or our platform.
9. Contact Us
If you have questions or wish to exercise your rights, contact us at:
Email: support@kalycare.com
Phone: +372 5555 1234
